WASHING MACHINE FAULT DIAGNOSIS & REPAIR 

Local Washing Machine Repairs Anywhere in Nairobi, Kenya. Looking for a washing machine repair service near you? Then look no further than Imperial Appliances . We offer quick and efficient washing machine repairs in every Nairobi County . All our repair engineers are locally based near you and are fully qualified to fix with any appliance problem regardless of the brand or model of appliance you have – we carry out repairs on freestanding and built-in washing machines from all major manufacturers including Bosch, Indesit, Miele, Beko, Samsung, Zanussi and many more.

We also stock plenty of spare parts, so that we can complete your washing machine repair on our first visit. What’s more is that our service and prices are very competitive and there are no hidden costs. In addition we provide all our customers a 12 month guarantee on all repairs.

We always strive to provide a quick and efficient service – we know that having a broken washing machine at home can cause a great deal of stress and inconvenience, especially to families with children. You don’t need to be an existing customer to benefit from our same and next day emergency washing machine repair service that we offer at no additional fee.

Fixed price on all labour and diagnostic charges
Our washing machine repair service guarantees fixed labour and diagnostic charges. This means you will get a fixed price for the repair work no matter how long the job takes or how many visits are needed. Sometimes spare parts are required to get your appliance up and running, in such circumstances you will be provided with a price quote for the order.

On-site washing machine repair engineer

Did you know that in the KENYA 97% of the households have washing machines? In fact more households own washers than cars. Modern machines have become an irreplaceable convenience, they have so many useful features and they have become better at cleaning, they use less detergent, less water and less energy. But they have also become much more complex appliances that have far more parts and electronics which increases the chance of failure and faults.

Malfunctioning washers are the biggest cause of fires in the home and we highly recommend that you always keep your appliance clean and in a good working condition, and never leave it running unattended. And if you ever have a problem with your appliance and need an emergency repair, always rely on the services of an experienced and reputable company.

Be warned that trying to fix your washer yourself can not only cause more damage to your appliance but it is not safe and can be dangerous. That is why we work with qualified, skilled and experienced repair engineers who receive regular training in-house and are able to resolve any appliance problem safely and efficiently.

Book your local washing machine repair engineer
So if your appliance has broken down, book your washing machine repair service with a professional company – call Imperial Appliances now on 0770029959 and speak to one of our friendly and knowledgeable members of staff who will be more than happy to arrange a time and day for your visit. Alternatively, you could use our fast and easy online booking form.

Our vans are fully stocked with spare parts so we can fix your appliance on the first visit.
All our engineers are locally based and are able to attend emergency callouts much quicker than most competitors. We do not charge call out fees and offer same or next day appointments at no extra cost.

At Imperial Appliances we are passionate about what we do and will go above and beyond to help our customers with their appliance issues.

 

washing machine washer error problem diagnosis repair nairobi kenya

washing machine washer error problem diagnosis repair nairobi kenya

Your washing machine is, just like any other machine, vulnerable to breakages and malfunctions. While we offer washing machine installation, repair and maintenance services in Nairobi, some of our clients and potential inquirers may be beyond our coverage areas (Nairobi and its environs). For those with some technical know how on how to handle mechanical and electric problems, we have here an elimination list that you can use to locate and possibly fix the errors or problems in your washing machine

STEP BY STEP WASHING MACHINE ERROR & PROBLEM DIAGNOSIS AND REPAIR, NAIROBI

washing machine repair in nairobi

washing machine repair in nairobi

Washing Machine does not work and makes no noise

  • Confirm if the washing machine is plugged in securely
    Confirm with the circuit breaker or fuse box
    Test the outlet for current that serves the washer
    Confirm that the water supply valves are turned on
    Inspect the washing machine filter screens
    Check for overheating in the washing machine
    Test the water level switch
    Test the timer control
    Test the lid switch
    Test the water inlet valve
    Inspect the water pump
    Test the centrifugal switch
    Test the motor

Washer does not work but it makes noise

  • Check that the water supply valves are turned on
  • Check the filter screens of the washer
  • Check for overheating in the washer
  • Check the water pump in the machine
  • Check the water inlet valve of the machine
  • Check the motor of the washer

No water is entering the wash tub
– or no hot water
– or no cold water

  • Check that the water supply valves are turned on
  • Inspect the water supply hoses for kinks
  • Check the filter screens
  • Test the water level switch for issues
  • Test the water temperature switch for errors
  • Test the timer control for issues
  • Test the water inlet valve of the washer

The water fills the wash tub too slowly

  • Check that the water valves are turned on full
  • Check the water pressure at the tap
  • Check the filter screens
  • Test the water inlet valve
  • The tub does not fill with enough water
  • Test the water level switch
  • Check that the drain hose is positioned roughly as high as the top of the inner tub
  • The water overflows the wash tub
  • Check the timer control
  • Check the water level switch
  • Inspect the air tube for damage
  • Check the water inlet valve

Water drains out of the machine during the wash or rinse cycle

  • Check the drain control lever
  • Test the drain control coils
  • Check the cam bar
  • Test the timer control
  • Wrong temperature of water is used
  • Water supply hoses may be reversed
  • Hot or cold water supply valve may be turned off
  • Water supply hose may be kinked
  • Check water inlet valve

Water drains out of the washer while it is filling

  • Check the drain hose, it should be at least as high as the top of the wash tub, about 38 inches.
  • The drain hose must sit loosely in the house drain. Do not seal the air gap around the drain hose or a siphon will occur.
  • Check the drain control lever
  • Test the drain control coils
  • Check the cam bar

Water drips into the wash tub when the washer is off

  • Replace the water inlet valve

Water doesn’t drain out of the wash tub

  • Inspect the drain hose for kinks
  • Test the timer control
  • Test the lid switch (some models)
  • Inspect the water pump
  • Inspect the drive belt (belt drive only)
  • Inspect the motor coupler
  • Water is leaking onto the ground
  • Inspect the water supply connections
  • Inspect the drain hose
  • Inspect the water pump
  • Inspect outer tub for cracks or corrosion
  • Inspect the tub seal
  • Inspect the tub bearing

Washer agitator does not move

  • Test the lid switch
  • Inspect the motor coupler
  • Inspect the drive belt (belt drive only)
  • Inspect under the washer for soot (clutch)
  • Test the motor
  • Inspect the pulley
  • Test the transmission
  • Inspect the agitator
  • Inspect the pump coupling
  • Test the water level switch

Washer agitator movement is weak or moves in only one direction

  • Check the washer agitator
  • Check the washer motor coupler
  • Check the drive belt (belt drive only)
  • Check under the washer for soot (clutch)
  • Check the washer motor
  • Check the washer pulley
  • Check the washer transmission
  • Check the washer pump coupling

washing machine drum repair nairobi

Washig Machine drum does not spin

  • Check the lid switch
  • Check the timer control
  • Check the centrifugal switch
  • Check the water level switch
  • Check the motor coupler
  • Check the drive belt (belt drive only)
  • Check under the washer for soot (clutch)
  • Check the washer motor
  • Check the washer pulley
  • Check the washer transmission

Clothes are too wet after washer spin cycle

  • This may be a spin problem or a drain problem
  • Drain:
  • Make sure the drain line is clear
  • Check the drain hose for a partial blockage
  • Inspect the water pump
  • Spin:
  • Test the lid switch
  • Test the timer control
  • Test the centrifugal switch
  • Test the water level switch
  • Inspect the motor coupler
  • Inspect the drive belt (belt drive only)
  • Inspect under the washer for soot (clutch)
  • Test the motor
  • Inspect the pulley
  • Test the transmission
  • Cycle does not advance
  • If the washing machine fills with water and begins agitating, but the timer does not advance, the timer probably needs to be replaced
  • If the timer does not advance while the washer is in a spin cycle, the timer probably needs to be replaced
  • If the timer does not advance during the rinse cycle, check whether water has filled the tub, if not, it is likely cold water related. Check the cold water supply valve, check the supply hose for kinks, check the filter screen and check the water inlet valve
  • Burning or electrical smell
  • Unplug the washer
  • Locate the source of the odor then read the instructions in the related section

Bad smell / odour coming from clothes or machine

  • Check that the drain line is clear
  • Check the drain hose for kinks or blockages
  • Check pump for blockages
  • Check for build up of soap in the outer tub
  • Check for article of clothing stuck in the outer tub

Washing Machine is noisy or vibrates too much

  • General tips
  • Balance the load
  • Level the machine
  • Inspect the water pump for a blockage
  • Inspect the coupling
  • Inspect the transmission
  • Adjust the drive belt tension
  • Check the motor bearings
  • Check the drum brakes
  • Goes out of balance too often
  • General tips
  • Balance the load
  • Level the machine
  • Inspect the water pump
  • Clothing is damaged
  • Inspect agitator for cracks or rough spots
  • Inspect for rust spots

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