Samsung Washing Machine Error Codes

Samsung Washing Machine Error Codes

Samsung washing machine error codes are becoming something which more and more consumers are finding themselves searching for online, as Samsung continues to increase the number of units sold within Nairobi Kenya

If you’ve lost the manual which came with your Samsung washing machine it can be very hard to find a list of all the correct error codes, so we’ve listed them below (please read our important notice at the end of this informational article).

Error Code	Cause	Solution
1E, E7	Water Level Sensor Issue	Please check the pressure hose system for any blockages, splits, or deterioration. If no damage is found, and the connection is ok, we recommend replacing the pressure sensor.
3E, 3E1, 3E2, 3E3, 3E4, EA, EB	Motor Defect	Could be an open/short circuit (please check wind resistence), a PCB fault, or a loose connector.
3E1	Motor Overload	Ensure there isn’t too much laundry in the appliance, the hall sensor terminal isn’t connected, or a possible PCB fault.
3E2	Motor Driving Error	The motor driving error from the PBA is weak, unstable relay operation. We recommend replacing the Motor PCB.
3E3	Quiet-Drive Motor Error	Faulty motor hall sensor, faulty PCB connection, or the Quiet Drive motor cover is out of place.
3E4	Quiet-Drive Motor Defect	The PCB Housing terminal is not connected, there’s a PCB fault, or the Quiet-Motor drive is faulty.
4E, E1	Water Supply Error (only occurs after 10 mins when the pressure sensor is not detecting the unit filling with water)	Check the water supply is turned on and has adequate water pressure (Samsung recommends minimum of 0.5bar, and a maximum of 8bar), check for any kinks in the hoses, check inlet filters inside end of Water Valve, check water valve coil resistance, should be 4~5kΩ, check hose from the drum to the sensor. If this is split or cracked it MUST be replaced.
4E1, 4ED	Water Temperature Issue	Check to ensure the waster hose is connected to a cold supply. It must NOT be connected to a hot supply.
4E2	Water Temperature Error	The water is too hot for the selected wash.
5E, E2	Water Drain Error (only occurs after 10 mins when water is not draining from the appliance)	Check the drain pump filter for any blockages (for e.g. coins, hair clips, lint,etc.), check the drain hose and connection for any blockages or kinks.
6E	Water Heater Not Functioning	Check the heater resistance which should be around ~27Ω.
8E	Over Current Error	Switch the appliance off at the mains and wait 30 seconds. Switch the appliance on and try again, if the appliance has an inverter motor check windings are not open circuit- causes juddering.
8E1	MEMS Sensor Error	Check the connections to the MEMS sensor which is mounted on top of the tub. All they’re all secure then replace the sensor.
9E1, 9E2, PH1, Plo	Power Error	Check the supply voltage, check for loose power connectors or any with contact defects, check for defective noise filter and fuse.
AE, 13E	Signal Communication Error (between the Main PCB and Sub PCB’s)	Check all the connectors on the Main PCB and Sub PCB’s.
bE	Motor TRIAC Short Error	Swich off the power and then reconnect and try again. If the error persists then replace the PCB.
bE1, 12E	Power Button Fault	Power button held in for more than 13 seconds.
bE2, 14E	Control Button Fault	Any button (other than the power button) held in for more than 30 seconds.
bE3, 18E	Switch Error	There is a relay fault.
CE, E8	Cooling Error (temperature of water has not dropped below 55°C in 30 minutes after the washer cooling operation)	Check if water supply is connected to hot and if so change to cold only feed, check that the hot/cold water supply is not switched over, if the first two are OK then check the heater temperature sensor.
dE, Ed	Door Open Error (door not closed correctly/properly)	Door Open Error (door not closed correctly/properly).
dE1	Door Lock Switch Error	Check that the door is closed, check the switch for any damage and if so please replace.
dE2	On/Off Switch Error	Excessive heat build up in the coil due to button being operated continuously
FE	Fan Error (Dryer or Air Refresh fan fault)	Check start condenser/capacitor and fan motor connections, check to see if the fan is hammed, if no other fault then replace replace the start condenser/capacitor.
H1	Incorrect Water Temperature/Water Temperature rises quickly	Check the temperature sensor, check the pressure switch and hose.
HE	Abnormal water temperature	The temperature sensor has detected temperature over 100°C.
HE1, E5	Water Heater Error (this occurs if the water temperature has not reached 50°C in 20 minutes or does not rise more than 2°C)	Check the heater resistance which should be ~27Ω.
HE2	Dryer Heater Error (occurs if the dryer heater circuit is open circuit)	Check heater TCOs. One is resettable. if it needs to be reset; check fan for correct operation, check condenser water valve operation, check condenser for blockages.
HE3	Steam Function Fault	Check steam function and TCOs.
HOT	Appliance Too Hot (occurs if dryer is turned off early)	This is not a fault - the appliance fan will continue to run until the appliance is cool enough for the washing to be removed. The door will unlock when it is safe.
LE, LE1, E9, 11E	Water Leak (low water level detected during cycle)	Check that the level of the drain hose is not lower than the base of the Samsung washing machine.
OE, E3	Overflow Error (too much water/foam has entered into the appliance)	Too much washing power/liquid may have been added. Turn the power off to the appliance, wait 30 seconds, and then turn on again. The drain pump should kick into action to drain the appliance. Also check the pressure system for any debris/foam.
OF	Overflow Abnormal (water has reached the overflow level)	Check for any water valves which have stuck in the open position, check for debris/foam in the pressure system.
Sud	Excess Foam Detected	This is normal operation. The appliance will normally cure this condition on it’s own however if it doesn’t then run either an “Eco drum clean” or a 90°C cotton cycle with no detergent and no washing inside. If the problem persists then please check the pressure system and sump for any debris.
t1, t2, tSt	Appliance In Test Mode	Switch the appliance off at the mains and wait 30 seconds. Then, switch it back on and try again.
tE, EC	Temperature Sensor Abnormal Issue	Switch off the power and reconnect and try again. Check all the temperature sensors for relative continuity.
tE1	Water Heater Temp Sensor Defective	Check the connections to the sensor and PCB, check resistance which should be ~12.8kΩ
tE2	Fan Housing Duct Sensor Defective	Check the connections to the sensor and PCB, check resistance which should be ~12.8kΩ
tE3	Condenser Duct Sensor Defective	Check the connections to the sensor and PCB, check resistance which should be ~12.8kΩ
UC	Excessuve Fluctuation In The Supply Voltage (voltage has fluctuated outside 176-286vAC)	Check that the supply voltage is within specifications, reset the power supply to clear the error. If the error cannot be reset then please replace the main PCB.
UE, E4	Unbalanced Error (the washing load in the drum is unbalanced i.e. clothes may have got trapped inside a large towel and resting on one side of the drum)	This could be normal operation where the washing machine is stopping the spin for safety reasons. Please distribute washing more evenly. Check the weights and balancers for condition, check the shock absorbers for condition, check the springs for condition.

Appliance Repair in Nairobi | Information Center

Stay updated with articles, posts, updates, help, tips and DIY from the Imperial Appliances Information Center. Topics span home appliances, home services, office services and more : Washing machines, Refrigerators, Cookers, Ovens, Freezers, Dishwashers, Tumble Dryers, Water Dispensers, Water Purifiers / Reverse osmosis systems, Cold Rooms, Air conditioners, Ventilation systems, Fitness machines and Televisions. Read about Installation procedures, Repair Services, Maintenance, Spare parts, Fault Diagnosis, Troubleshooting steps and more.

LATEST POSTS

ALL ARTICLES

SERVICES

SERVICE CATEGORIES

CORE APPLIANCES

IMPERIAL APPLIANCES INFORMATION CENTER

Learn more about how to work with your washing machine, cooker, oven, dishwasher, refrigerator and other home and office appliances

Professional and Affordable Cleaning Services in Lavington

The Best Cleaning Services in Muthaiga Muthaiga Cleaning Services Company : Need Cleaning Services in Muthaiga and Nairobi Kenya? Call Bestcare Cleaning Service…

Safe opening Service in Nairobi › 0722554435

Safe Opening Service in Nairobi If you own a safe and encounter problems accessing it, you need a reliable Safe opening Service in Nairobi. These services are d…

Safe repair service in Nairobi › 0722554435

Safe Repair Service in Nairobi When it comes to protecting valuable items, safes play a vital role in homes, offices, and businesses. However, just like any oth…

Window blinds installation service in Nairobi 0722554435

Window Blinds Installation in Nairobi Window blinds are an excellent way to add style, privacy, and functionality to your home or office. They come in different…

IMPERIAL APPLIANCES

Appliance Repair Service Center and Repair Services Provider in Nairobi, Nakuru, Mombasa, Eldoret, Kisumu, Thika, Kiambu and the rest of Kenya. We offer appliance repair, installation, maintenance and spare parts.
MPAKA Plaza, Westlands - Nairobi 0722466901
Mon-Sat 8.30am to 5.30pm

APPLIANCES

Dishwasher Fridge Treadmill Dishwasher Deep Fryer Coffee maker Air Fryer Lawn Mower Television Washer Exhauster Washing Machine Tumble Dryer Computer Cooker

BRANDS

Asko, Sanyo, Bauknecht, Mika, IKEA, Amana, Bosch, Bush, Miele, Maytag, Toshiba, Sharp, Siemens, Frigidaire, Panasonic, GE, Indesit, Neff, Candy, Hitachi, Zanussi, Elba, Hotpoint, Beko, Ariston, Ramtons, Bruhm, HP, Kitchenaid, Kenmore, Armcore, Whirlpool, Hoover, Fisher & Paykel, Haier, Daewoo, Smeg, Electrolux, Samsung, LG, Airforce Spa, Baumatic, AEG, Belling, Britannia, Blaupunkt, Cannon, Caple, CDA, Creda, Dedietrich, Elica, Dyson, Currys Essentials, and more brands of appliances

Help Center Privacy Policy

Mpaka Plaza, Westlands, Nairobi [email protected]

IMPERIAL APPLIANCES SERVICES COVERAGE AREAS

Get Appliance repair, Home and business services from Imperial Appliances in these locations. Repair in Nairobi. These are the areas served and covered by Imperial Appliances :

• 3rd Parklands Avenue • 4th Parklands Avenue • 5th Parklands Avenue • 6th Parklands Avenue • Kinoo 87 • Acacia Drive • Acacia Plains Estate • Acacia Premier Villas • Accra Road • Adams Arcade • Adams Arcade • Adams Arcade Estate • Aga Khan Walk • Agip • Ahero • Ainabkoi • JKIA Airport • All Sops • Alliance Road • Amana Court • Amani Villas • Ambala Road • Amber Court Estate • Amboseli Area • Apple Cross • Apple Cross Road • Arboretum • Arboretum • Argwings Kodhek Apartments • Argwings Kodhek Road • Arusha • Asembo • Athi River • Athi River • Athi River Estate • Athi River Shalom Estate • Athi River Town • Awendo • Ayany Estate • Baba Dogo Road • Bahati Estate • Balozi estate • Bamba • Bamboo Drive • Bamburi • Banana Hill • Banda Street • Bangladesh • Baobab Banks • Baobab Close East Africa (7), Kajiado (14), Kenya (66), Kiambu (48), Machakos (10), Mombasa (43), Nairobi (315), Nakuru (4), Narok (2),