FAQ (Frequently Asked Questions)

Read our Frequently asked questions to understand more about what we have to offer

The cost to repair a washing machine in Nairobi can vary depending on several factors such as the type of washing machine, the extent of the damage, and the service provider you choose. However, on average, you can expect to pay anywhere between KSH 2,000 to KSH 10,000 for a washing machine repair in Nairobi.

It's important to note that some service providers may charge more or less than the average cost, so it's always a good idea to get multiple quotes from different repair companies before making a decision. Additionally, the cost of replacement parts, if needed, will also affect the total repair cost.

No! Your appliances have a minimum lifespan of 10 years. Don't throw away money on a new appliance when one of our experts can repair it quickly and affordably. 

 The most common reasons this happens is due to:

  • Your washer needs a clean- to clean your washer all you’ll need to do is run an empty cycle on the hottest setting. You should aim to do this every 2-3 months.
  • You’re not using enough laundry detergent- make sure you use the optimum amount of detergent for your machine and the load you are cleaning.
  • You have overloaded your washing machine so it will not wash properly.

It is important to make sure your washer door is firmly shut before you start your washer cycle. A leaking dishwasher is commonly caused by a damaged water pump or a faulty / blocked hose. To help solve this issue contact Imperial Appliances today.

Some common reasons for your washer stopping mid-cycle is thermostat failure, water filling issues or even pump faults. To prevent any further damage, we recommend you book your washer repair with Go Assist today.

The first check you could do is ensure the machine is securely plugged into the wall. Next check for a tripped circuit breaker, reset the circuit breaker to begin the washer. If these checks don’t work you may have a damaged power chord which will need to be fixed by a technician.

This could be due to several reasons. Draining problems, faulty pressure switches, faulty interlock circuits and broken door mechanisms, all of which can be fixed by one of our expert technicians.

Many washing machines have a balance sensor, if you place small loads of washing in your washer it may not spin. Similarly, if you place too much washing in your drum it will not spin. To fix this just adjust the number of garments within your washer. If this doesn’t work it may be due to a simple fault, which can be solved by an expert technician, contact Imperial Appliances  today.

We have a nationwide network of engineers all over Nairobi and Kenya, No matter where you may be based we will aim to get an engineer, electrician or plumber out to you for a same-day or next-day appointment with no problem.

we offer a wide range of services such as appliance repairs, electrical and plumbing repairs, installations and replacements. Alongside pest control, handyman and locksmith services. 

This could be down to a build-up of mould, mildew or bacteria. To avoid this you can wipe down the door seal after every wash, run an empty wash on the hottest setting.

If these simple fixes don't work you may have a blocked pipe. Contact Imperia Appliances to ensure you aren't without an unpleasant washing machine smell for long.

From Samsung to Beko, AEG to Hotpoint, there are very few brands we cannot repair. Take a look at our appliance brand page to learn more.